Q1. What is the ZHA™ Exception Reporter?
A1. The ZHA™ Exception Reporter is a log file monitoring tool for the Network Appliance (NetApp) Storage Administrator and Storage Manager. It's designed to monitor and parse lengthy reports, pointing out areas of interest, and providing solutions to optimize your NetApp filer's storage utilization and efficiency. After analyzing the autosupport log files your filer sends out, such as weekly logs, notifications, and error messages, the ZHA™ Exception Reporter creates a customized report for your filer. These reports help storage managers and storage administrators identify and act on storage problems before they become catastrophic.
Q2. What kind of report does the ZHA™ Exception Reporter produce?
A2. The ZHA™ Exception Report is emailed to the storage administrator and contains the following information:
- Summary of storage utilization.
- Summary of Filer components, such as PCI adapters.
- Storage utilization statistics.
- Drive information such as number/type of drives and spares.
- Critical messages that have appeared in the log, with links to descriptions and solutions related to the particular message
- Additional messages that may be of interest for future maintenance or planning, but aren't critical to filer or data health.
Q3. How is the ZHA™ Exception Reporter different from the competition?A3. The ZHA™ Exception Reporter offers features and functionality not available in any competitor's products (it also costs less!). Here are five features we think are most significant:
- More accurate results.
- Better control list. ZHA™ Exception Reporter's categorization is the most comprehensive available, allowing managers and IT administrators to identify and analyze a large number of anomalies and exceptions.
- Manager-ready reporting. ZHA™ Exception Reporter provides a thumbnail report of your filer's condition and utilization that is quick and easy to review, for admins to high level managers.
- IT-friendly ZHA™ Exception Reporter runs the same for a system with 500 GB or 100TB-It is scalable!!
- Non-Intrusive: ZHA™ Exception reporter does not need to be installed on any systems within your network. The program is run completely at Zerowait from logs we receive via autosupport emails from your filers. Output is sent directly to you via email, with solutions available via standard web browser.
- Free support services. Zerowait offers support services, including telephone and online tech support, for the ZHA™ Exception Reporter at no cost.
Q4. How is the ZHA™ Exception Reporter priced--i.e., Is it subscription-based, priced "per filer," etc.? And can I get a free trial?
A4. The ZHA™ Exception Reporter is priced per filer or by site. For less than $5.00 a day you can get all of these great features, for information on pricing, licensing and free trial, call 888.811.0808.
Q5. With what equipment and operating systems is ZHA™Exception Reporter compatible?
A5. The ZHA™ Exception Reporter works on the following NetApp Filer products:
- F700 series, F800 Series, FAS900 Series, FAS200 Series, FAS3000 series
Q6. What is the difference between the 30-day evaluation software and the purchased product?
A6. There is no difference, we just give you a thirty day trial.
Q7. How do I view my reports?
A7. Reports will be sent via email in both html and text formats to the address desired by the customer.
Q8. Will this service work for other systems other than NetApp?
A8. Currently, we are only supporting the NetApp filers listed above; however, we may be able to develop a ZHA™ Reporter tool for your system upon request. Please call 888.811.0808 to find out more information on our custom development programs.
Q9. How will I be billed?
A9. Billing will be processed monthly or yearly automatically through our online store. You will receive notifications via email for every transaction that is processed.
Q10. What is the procedure for canceling my service?
A10. In order to cancel your service, you must notify us by email or in writing 90 days in advance of the date you wish to stop the service.
Q11. Will new feature sets be available in the future?
A11. Yes! We are committed to the satisfaction of our subscribers. If there is something you would like to see in future versions, please don't hesitate to let us know!
Q12. Will my information be kept confidential?
A12. Yes! All weekly log information, and reports related to them, is secure, and reports are emailed only to the email addresses you specify.
Q13. How long before I start receiving reports?
A13. After receiving confirmation from Zerowait, the system database will be updated within 24 hours and your ZHA™ Exception Report will be generated as soon as a weekly log or autosupport log message is received into the system.
ZPiphany in the News:
A Few Bright Spots in Storage as 2006 Unfolds.
Jon Toigo offers kudos for worthy storage initiatives--including Zerowait's!
ESJ Online, 1/31/06
